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Contact Us

For any queries regarding your purchase and the status of your delivery, kindly do check your email for your parcel tracking number. This tracking number is clickable and will redirect you to a dedicated tracking page with all the updates from our delivery partner. Please do note, that updates may take up to 24 hours to reflect once the parcel has been picked up from our warehouse.

For urgent queries regarding your order, you can pop us an email on: info@litehouse.co.za
Our working hours are: 8am - 4:30pm Monday - Thursday & 8am - 3:30pm on Friday.

Should you have any questions on which Litehouse products would work best for you and your needs orneed assistancebased on the products you have ordered, reach out to us on:info@litehouse.co.zaand one of our awesome staff members of the Litehouse Support Team will get back to you as soon as possible.

For any returns/exchanges, please fill out this returns/exchanges form.


We look forward to hearing from you!

-¬†Litehouse Team¬†ūüí°

Where to find us?

Please note: there is limited product & range availability in the stores listed.

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Return Policy

At Litehouse, we're committed to ensuring your satisfaction with our outdoor lighting products. If you need to initiate a return, we're here to guide you through our straightforward return policy. Whether you've changed your mind, received a damaged or defective product, or encountered an incorrect delivery, we've got you covered.


Our Return Policy in Detail:

Changed Your Mind (Unwanted Product):

  • To be eligible for a return, please notify our support team within 30 days of your purchase by completing our¬†returns/exchanges form.¬†Reference your order number (LIT####) and state your reason for returning the product.

  • The product must be undamaged, unused, and in the same condition as when you received it. It should also be in its original packaging with all seals intact.

  • After we receive and inspect your returned item, we will send you an email confirming its receipt. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within 2-5 working days.


Damaged/Defective on Delivery:

  • We take great care to ensure our products leave our warehouse in perfect condition. If you receive a damaged or defective product upon delivery, we are here to assist you.

  • To be eligible for a return, please notify our support team within 7 days of your purchase by completing our¬†returns/exchanges form. Reference your order number (LIT####) and state the reason for returning the product.


Incorrect Product Delivered?:

  • If an incorrect product has been delivered to you, please report it within 24 hours after delivery. This allows us to promptly investigate the issue with our courier partners and ensure the correct product is delivered to you. You can report this through our¬†returns/exchanges form.


Additional Information:

  • Once your return has been processed, please allow up to 5 working days to receive your new product.


Standard Warranty:

  • 1 Year Standard Warranty. If you have a product that turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery/collection of the product.¬†


Litehouse's return policy is designed to provide you with a hassle-free experience. Whether you've changed your mind, received a damaged product, or encountered an incorrect delivery, we're dedicated to resolving the issue promptly. Your satisfaction is our priority.


Shipping Policy

Litehouse ("we" and "us") is the operator of (www.litehouse.co.za) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, a gift voucher for the value of the unavailable products, or if you would prefer for us to process a refund.

 

2. Shipping Costs

2.1 National: R65.00

2.2 Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 

 

3. Delivery Terms

3.1 Transit Time Locally

In general, allow 2-3 working days for domestic shipments to be in transit.

3.2 Transit Time Nationally

In general, allow 3-5 working days for national shipments to be in transit.

3.3 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

4. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, please refer to our Refund and Returns Policy.

If you would prefer us reach out to you, submit this quick form and let us know how we can help and one of us will get in touch with you