Refund policy

Litehouse Returns & Exchanges

At Litehouse, we’re committed to your satisfaction. If you need to return a product, we’ve made it even easier with our new Self-Service Returns Portal.

How It Works:

✅ Step 1: Log in to your Litehouse Account and go to "Orders."
✅ Step 2: Select the item you want to return and submit your request.
✅ Step 3: We arrange collection from your address.
✅ Step 4: Once inspected, we’ll process your replacement, store credit, or refund.

📌 Submit your returns, replacements or exchanges here: https://account.litehouse.co.za

Return & Exchange Terms

Changed Your Mind?

We offer a 90-day risk-free money-back guarantee! Simply submit your return request within 90 days from the order date via your Litehouse Account.

The item must be unused, undamaged, and in its original packaging with all seals intact.
Once received and inspected, we’ll email you a confirmation.
If approved, your refund will be processed to your original payment method within 3-12 business days.

Received a Damaged or Defective Product?

If your order arrives damaged or defective, report it within 7 days of delivery via your Litehouse Account.

Submit your return request, including photos of the issue.
Once we receive and inspect the item, we’ll send you a replacement within 5 business days.

Received the Wrong Product?

If you got the wrong item, let us know within 7 days of delivery via your Litehouse Account.

Once we receive and inspect the incorrect product, we’ll issue the correct item within 5 business days.

Warranty Returns (Faulty Product Within Warranty Period)

All Litehouse products are covered by our warranty. If your product develops a fault within the warranty period, you can request a replacement via your Litehouse Account.

📌 Warranty Coverage:

2-Year Warranty → All Bulb String Lights (Festoon & Mini Range, Solar & Plug-In), Metal Lantern, Wall Light.
1-Year Warranty → All other Litehouse products.

Important Notes:

Returns must be initiated via your Litehouse Account – we no longer accept return requests via email or forms.
Refunds are processed within 3-12 business days after inspection.
If your return doesn’t meet the conditions above, we may not be able to process it.

We aim to make returns hassle-free and ensure you have a Feel Good shopping experience with Litehouse! 💡✨

📌 Submit Your Return Here: https://account.litehouse.co.za