At Litehouse, we're committed to ensuring your satisfaction with our outdoor lighting products. If you need to initiate a return, we're here to guide you through our straightforward return policy. Whether you've changed your mind, received a damaged or defective product, or encountered an incorrect delivery, we've got you covered.
Our Return Policy in Detail:
Changed Your Mind (Unwanted Product):
To be eligible for a return, please notify our support team within 30 days of your purchase by completing our returns/exchanges form. Reference your order number (LIT####) and state your reason for returning the product.
The product must be undamaged, unused, and in the same condition as when you received it. It should also be in its original packaging with all seals intact.
After we receive and inspect your returned item, we will send you an email confirming its receipt. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within 2-5 working days.
Damaged/Defective on Delivery:
We take great care to ensure our products leave our warehouse in perfect condition. If you receive a damaged or defective product upon delivery, we are here to assist you.
To be eligible for a return, please notify our support team within 7 days of your purchase by completing our returns/exchanges form. Reference your order number (LIT####) and state the reason for returning the product.
Incorrect Product Delivered?:
- If an incorrect product has been delivered to you, please report it within 24 hours after delivery. This allows us to promptly investigate the issue with our courier partners and ensure the correct product is delivered to you. You can report this through our returns/exchanges form.
- Once your return has been processed, please allow up to 5 working days to receive your new product.
- 1 Year Standard Warranty. If you have a product that turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery/collection of the product.
Litehouse's return policy is designed to provide you with a hassle-free experience. Whether you've changed your mind, received a damaged product, or encountered an incorrect delivery, we're dedicated to resolving the issue promptly. Your satisfaction is our priority.